Why aren't all of the commands included to perform the CCNA1-4 hands on labs.
Certain commands were not included at this time due to time limitations on delivering the
Packet tracer product. Future development will be determined by Instructor adoption and
usage of Packet Tracer. The main Channel to the Packet Tracer Development team in
through the Packet Tracer Discussion Forums. 
How do I take screenshots of Packet Tracer 4.0?
1.  Click on the Packet Tracer 4.0 title bar. 
2.  On the keyboard, hold Alt, then PrintScreen 
3.  Open Paint: Start -> All Programs -> Paint. Alternatively, Start -> Run -> pbrush.
4.  In Paint, paste the picture ( Edit->Paste). You may annotate the picture using the
toolbar on the left. 
5.  In Paint, save the picture in GIF format and upload it us by clicking on the "Enter
New Bugs" link.  Why isn't OSPF available in Packet Tracer 4.0? 
We realize that there are some features that are not currently supported and honestly we
would have liked to have had everything in PT, but we had to limit scope to get PT out in
a timely fashion. Future development will be determined by Instructor adoption and
usage of Packet Tracer. The main Channel to the Packet Tracer Development team in
through the Packet Tracer Discussion Forums. 
Why isn't ISDN available in Packet Tracer 4.0? 
We realize that there are some features that are not currently supported and honestly we
would have liked to have had everything in PT, but we had to limit scope to get PT out in
a timely fashion. Future development will be determined by Instructor adoption and
usage of Packet Tracer. The main Channel to the Packet Tracer Development team in
through the Packet Tracer Discussion Forums. 
Why isn't IGRP available in Packet Tracer 4.0? 
IGRP is a protocol that is being phased out on Cisoc equipment and being replaced by
EIGRP. The version of the IOS that we are emulating doesn't contain IGRP. 
Why isn't Telnet available in Packet Tracer 4.0? 
We realize that there are some features that are not currently supported and honestly we
would have liked to have had everything in PT, but we had to limit scope to get PT out in a timely fashion. Future development will be determined by Instructor adoption and
usage of Packet Tracer. The main Channel to the Packet Tracer Development team in
through the Packet Tracer Discussion Forums. 

Where do I report bugs or failures? 
Please use the Academy Connection Help link ' Curriculum Quality link. 
Can I discuss Packet Tracer online with other instructors? 
Please share your opinions by using the link from Academy Connection to Forums &
Chat ' Instructor Community' CCNA' Packet Tracer 
What help can the Support Desk provide? 
The Support Desk can assist in issues relating to gaining access to Packet Tracer4.0 only.
All CLI or IOS fidelity issues should be reported using the Academy Connection Help
link. 
What platforms support Packet Tracer? 
Packet Tracer is supported as a Windows program. It has been run sucessfully in
emulation mode using WINE for Linux. It has also been run with Microsoft® Virtual PC
for the Mac 
What are installation requirements for PT4.0? 
Minimum CPU: Intel Pentium 300 MHz or equivalent OS: Microsoft Windows 2000 or
Windows XP RAM: 64 MB Storage: 80 MB of free disk space Screen resolution: 800 x
600 Macromedia Flash Player 6.0 or higher Language fonts supporting Unicode encoding
(if viewing in languages other than English) Latest video card drivers and operating

system updates Recommended CPU: Intel Pentium II 500 MHz or better OS: Microsoft
Windows XP RAM: 256 MB or more Storage: 100 MB of free disk space Screen
resolution: 1024 x 768 Sound card and speakers 
Why won't the tutorials launch so I can see them. 
If your browser has pop-up blocker enabled, it "sees" the tutorials as pop-ups. Disabling
the pop-up blocker will enable the tutorials to be seen. 
Are there more FAQs somewhere? 
There are extensive FAQs in PT 4.0 help menu.