看见有朋友安装AC时有些问题.所以提供一个安装步骤:
一. Attendant Console 的添加 1.增加新的Attendant Console user 在call Manager界面的击Service 再点击Cisco CM Attendant Console 再点击Attendant Console User
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2.建立一个登录用户名称 用户名称任意,密码任意
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3.点击User 建立一个新的用户.用户User ID 必须为AC密码必须为12345 同时必须选种Enable CTI Application Use 和 Enable CTI Super Provider 两个选项.
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点击上图中Device Association 选项进入号码绑定,搜索绑定的号码然后将其绑定,每增加一个控制用户就需要多绑定一个话机.
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4.建立用户端口 Pilot Points 每个用户都只能用一个端口登录 Pilot Name 任意用户名关联Hunt Group. Device Pool选为默认. Partition 为本组 Pilot Number 为任意组内没有用过的虚拟号码. Route Calls to 选择关联Hunt Group
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5. Hunt Group Configuration建立 当建立完Pilot Points 后在 Hunt Group 会出现相关联的端口 在端口配置相关联的话机号码 每一个用户需要关联一个话机端口. Partition 为组Directory Number为关联话机号码.
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6. 点击进入Cisco CallManager Attendant Console Servers 点击左边服务器地址
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7.进入服务器端口配置全部选用默认配置,除非端口冲突一般情况下不更改.
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8.点击进入 Cisco Call Manager 4.1 Serviceability 选择 tool 再选择 Control Center 进入服务器
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二.安装Attendant Console 1. 点击进入. Install Plugging 安装Attendant Console
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2. 打开桌面Attendant Console的图标,进行设置server填写CCM地址,DN填写绑定的话机号码.然后按照Attendant Console User 中的用户名登录
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3. 打开界面后能够看到所有用户的状态
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4.在界面中可以控制电话的转接,等待 等功能接听后就可以按上面选项使用功能.
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